Virtuoso Step-Up Terms and Conditions

Payments:

• All rental payments are due in advance and are not contingent upon practice, lesson, or school schedules.
• All active rentals accounts are required to have a credit card on file. We reserve the right to charge your credit card for any past due amount.
• Rental payments are non-refundable. There will be no refunds for early contract terminations of rentals. The renter is responsible for the rental payments until Elefante Music has the instrument back in its possession.
• If your account becomes 60 days past due Elefante Music can void any credits and/or send the account to collection.

Pricing:

• Monthly rental rates are as follows: Group A: $70.00 per month, Group B: $85.00 per month.
• The maintenance charge, included in the trial and monthly rental rates, entitles the renter use of our comprehensive on-premises repair shop. This fee will cover regular maintenance and repairs, as deemed by our repair technicians. These fees do not count towards the purchase of your instrument. The maintenance charges per month are: $10.00 for Group A, $12.00 for Group B.

Rent to Own & Purchasing:

• Monthly rental payments must be continual in order to accrue credit towards instrument ownership.
• You may opt to purchase the rental instrument at any time from Elefante Music under the following guidelines: Accrued credit will be applied to all rental sales, plus a 40% discount off the list price of the instrument.
• Credit cannot be combined between multiple rentals.
• From the date of purchase, the instrument will have a 1 year warranty, which covers regular maintenance and repair.

Returns:

• There is no obligation to continue the rental, and it may be returned directly to our New Providence or Scotch Plains store anytime during store hours.
• For your return to be valid and discontinue billing, you must return the instrument with the serial number assigned to your account.
• During the school year, you may return the instrument to school BUT Elefante Music must be notified to obtain a Return Authorization number. If you return the instrument to the school without first obtaining a Return Authorization number from Elefante Music you will be responsible for any payments that may be due up until the time we have the instrument in our possession.
• Once your instrument has been returned your account will close and any credit you have accumulated towards the purchase of the instrument will no longer be available.

Repairs & Damage:

• Renter is responsible for the condition and safekeeping of the instrument. As the renter you are responsible for damage or loss of the instrument due to negligence. The renter must pay the purchase price of the instrument, should it be returned in a condition that is damaged beyond repair (see above section “Rent to Own & Purchasing”).
• Elefante Music is the only repair shop allowed to handle the instrument.
• You may purchase our optional Loss & Damage Waiver, equal to the cost of one month’s rental payment, to cover damage deemed outside of our regularly included maintenance. It also covers loss due to Fire or Theft*. Loss & Damage Waivers must be purchased at the inception of the rental, and the renter must pay the deductible should the instrument be damaged beyond repair. The deductibles are as follows: $350.00 for Group A, $450.00 for Group B.
  
• This damage waiver does not cover loss of use, mysterious disappearance, gross negligence, or abuse. *Claim of loss due to theft or fire requires submission of documentation in the form of a valid police report.

Exchanges:

• Students may exchange their band or orchestra instrument for another band or orchestra instrument. There are no exchanges between band/orchestra instruments and fretted instruments. The appropriate pricing changes will apply.

Instrument Values:

• Please see the below table of instruments and their range of values. Variations depend upon manufacturer’s prices and whether the instrument is new or previously rented.

If you have any further questions please call us at (908) 464-5928, or e-mail [email protected].