Returns and Refund Policy for Purchases Made at ShopElefanteMusic.com 

The following terms are not applicable to instrument rentals.

We strive to sell quality, reliable products that exceed the expectations of our customers. If you are not satisfied with your purchase, we are happy to assist in making a return.

Returns may be made within 30 days of receipt providing that the item is in new condition with original, unopened packaging. In the rare case of a defective product, we will replace it with one of the same or exchange it for an item of equal or greater value.

Return shipping must be paid by the customer except when an error has been made by Elefante Music or the customer received a damaged, incorrect, or defective product.

Refunds will be in the same form of payment as the original purchase. 

Refunds will be processed when the item is in our possession and has been approved for reimbursement.

To start the return process, please email [email protected] and include your order number and the item you wish to return. We will reply with additional instructions.

For health and sanitary reasons, instrument mouthpieces are not returnable.

Other non-returnable items include

• Books that have been marked or are missing pages or CDs
• Instrument mouthpieces
• Gift cards
• Any item not in original condition