Virtuoso Step-Up Rental Terms and Conditions

You agree to rent the instrument from Elefante Music under the following terms:

• All rental payments are due in advance and are not contingent upon practice, lesson, or school schedules.
• You agree to place your credit card on file for the first month’s payment and any additional months going forward.
• Rental payments are non-refundable.
  
• We reserve the right to charge your credit card for any past due amount.
• If your account becomes 60 days past due, as its option, Elefante Music can void any credits and/or send the account to collection.
• As the renter you are responsible for damage or loss of the instrument due to negligence.
• Renter is responsible for the condition and safe-keeping of the instrument.
• Elefante Music is the only repair shop allowed to handle the instrument. 

About the Optional Damage Waiver 

The optional Virtuoso Rental Damage Waiver is a one-time payment, equal to the cost of one month's payment, and covers repairs to your rental that we determine are outside the basic maintenance agreement included with your rental. It also covers loss due to Fire or Theft.* 

In order to secure this protection, the Virtuoso Damage Wavier must be purchased at the inception of the rental. You may decline this protection; however, it may not be added retroactively after the rental commences. 

The plan will remain in effect until the instrument is either purchased or returned to Elefante Music. Elefante Music will, at our option, repair or replace your instrument due to damage or loss due to fire or theft, less a deductible. The deductible for group A Instruments is $350 and for group B Instrument the deductible is $450.

This damage waiver does not cover loss of use, mysterious disappearance, gross negligence or abuse. 

* Claim of loss due to theft or fire requires submission of documentation in the form of a valid police report.

FAQ’s About Elefante Music’s Virtuoso Upgrade Instrument Rental Program:

• Do my payments count towards the purchase of my instrument?
  All consecutive payments (less the service charge) count towards the purchase of the instrument you are renting.
• What is the maintenance charge?
  The maintenance charge is a monthly fee that entitles the renter use of our comprehensive on-premise repair shop. You will receive regular maintenance and repair of your instrument. The fee is included in the payments described on this contract. These fees do not count towards the purchase of your instrument. The maintenance charges per month are: $10.00 for Group A instruments and $12.00 for Group B instruments.
• Are there any discounts for purchasing the instrument?
  At the time of purchase you are entitled to a 40% discount off of the list price of the instrument.
• How can I return the instrument?
  You may return the instrument directly to Elefante Music. Once your instrument has been returned in our system your account will close and any credit you have accumulated towards the purchase of the instrument will no longer be available.
• How much are the instruments worth?
  Below is a table of instruments and their prices. The variations can be due to manufacturer’s prices and if an instrument has been used or is new. All of our rental instruments are new or like-new.

If you have any further questions, please call us at (908) 464-5928 or e-mail [email protected].